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Frequently Asked Questions

  1. How do I contact you at RugsNow.com?
  2. What payment methods are accepted?
  3. How much does shipping generally cost?
  4. Is it safe to use my credit card online to make a purchase?
  5. Can I get a tracking number and check the status of my order online?
  6. How long does it generally take to receive my order?
  7. Can I cancel or change a recent order?
  8. What is your return policy?
  9. Do you accept international orders?
  10. I have a problem with my RugsNow.com order. What can I do?
  11. How do I know which size rug to order?
  12. I am looking for a particular style, size and color. How can I view my options?

How do I contact you at RugsNow.com?

You can contact us anytime through the contact form located on our RugsNow.com contact page. Our office hours are Monday through Friday 9am-6pm EST and we generally respond to all inquires within 24 hours.

What payment methods are accepted?

We accept all major credit cards, including American Express, VISA, MasterCard, and Discover. We also accept payment via PayPal.

How much does shipping cost?

Ground shipping is free for all orders within the contiguous United States! Overnight, 2 Day, and 3 Day shipping options are not eligible for free shipping. The exact shipping cost is calculated and displayed during the checkout process before an order is completed. Please refer to our shipping policy for additional information.

Is it safe to use my credit card online?

We understand your concern, which is why we are dedicated to providing a secure payment method. We protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.

Can I get a tracking number and check the status of my order online?

If you provided us with an email during the checkout process, a tracking email will be sent once your item ships. You can also check the status of your order at any time by visiting our order status page.

How long does it generally take to receive my order?

Order processing times may vary by item. Most of our products are in-stock and ready to ship within 48 hours. However, custom or made-to-order items may take longer to ship. The estimated time range should be available on each product page. FedEx and UPS Ground generally take 2-7 business days to deliver the package from the time it ships from our warehouse.

Can I cancel or change a recent order?

To cancel or make changes to your order, please contact us from our contact us page and we will do our best to accommodate your request. More information may be found on our cancellation page

What is your return policy?

We offer a 30-Day In Home Trial on all RugsNow.com purchases. If you're unhappy for any reason, we'll gladly process a return or exchange. All return and exchange requests must be made within 30 days of receiving your product. Please refer to our RugsNow.com return policy for additional information.

Do you accept international orders?

Unfortunately, at this time we can only accept orders from the United States.

I have a problem with my RugsNow.com order. What can I do?

Sales representatives are available to assist you with your purchase or answer questions during normal business hours. You may also contact us using our contact form.

How do I know which size rug to order?

A great idea to help with selecting the right size rug is laying tape in the area where you would measure the length and width using your tape measure. Each room is different; place the rug in the way that is right for the room and your desired look. When you place a room-sized or oversized rug, leave at least 12 inches between the edges of the rug and the walls for the best effect.

I am looking for a particular style, size and color. How can I view my options?

Our filters make it easy to find the exact product you're searching for. Simply use the filters located on the left side of the screen to narrow down your search. You can filter by color, size, shape, and many other attributes. Please feel free to search through your selection, and let us know if you have any questions.

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